FAQ.

Hear New Mexico specializes in fully non-wireless, non-transmitting hearing solutions for clearance holders at Los Alamos National Laboratory (LANL), Sandia National Laboratories (SNL), Kirtland AFB, and other DoD and DOE secure facilities.

Our clinical team directly assisted Los Alamos National Laboratory in creating its original approved-device protocols and authorized product list when the non-wireless requirement was first implemented. We continue to stay current with evolving LANL, SNL, and DoD/DoE policies by regularly reviewing the latest publicly released directives, facility-specific guidance, and updated approved-device lists.

Because we helped shape the original LANL process and actively track ongoing changes, we know exactly which hearing aids, cochlear implant processors, and bone-conduction systems are accepted today—no trial and error, no delays in documentation.

If your clearance requires nonwireless devices, we already have the correct, up-to-date models and the precise paperwork your facility expects.

Hear New Mexico currently offers Oticon, Resound, Widex, Starkey, Signia, and Unitron (including Relate).

Hear New Mexico currently partners with Advanced Bionics, Cochlear Americas, and Med-El.

We are able to order non-wireless cochlear implant processors with most manufacturers in compliance with DoE and NNSA security policies. Please call or email our office for further details.

At this time we have an account with Cochlear. We support all models.

Yes — we’re proud to offer the following reduced pricing and programs:

• VA Community Care and TriCare – We are actively completing credentialing with Optum (VA) and Health Net Federal Services (TriCare). Once approved, we will accept VA and TriCare authorizations (full or partial coverage depending on your specific benefit).

• Veterans (not eligible for VA hearing benefits), Law Enforcement, Firefighters/First Responders, and Public School Teachers – 20% discount on cash-pay hearing aids and services as our thank-you for your service.

• Native American / Alaska Native Patients – Special pricing for individuals who qualify for Indian Health Service or tribal contract health but cannot obtain timely or appropriate hearing care through those systems.

Just let us know which category applies when you contact us — we’ll guide you to the best option and handle the details.

Yes! We are in-network providers for UnitedHealthcare Dual Complete (Medicaid/Medicare Advantage) plans through UnitedHealthcare Hearing.

You have two easy options:

• Call UnitedHealthcare Hearing directly at 1-855-523-9337 to request a referral to Hear New Mexico, or

• Simply contact our office and we’ll submit the referral for you through the UHC portal—most patients choose this option because it’s faster and requires no extra phone calls on your part.